Shipping & Returns

package delivery

As a general rule, packages are sent via courier within 48 hours of receipt of payment.

The following shipping charges will apply:

  • Spain (Peninsula): €6.50 (price offered in small quantities of products with reference "ORT-") / €8.50 (in all other cases). From €400, shipping is free
  • Spain (Balearic Islands): €16 (price offered in small quantities of products with reference "ORT-") / €8.50 (in all other cases) / €50 (in all other cases)
  • Spain (Canary Islands): €50 (price for 1 package) / €100 (in all other cases)
  • Spain (Ceuta and Melilla): €20
  • Portugal: €9
  • Europe (France, Italy, Germany and the United Kingdom): €13 (price offered in small quantities of products with reference "ORT-") / €21.01 (in medium-sized products) and €30 in all other cases .

Delivery times are indicated below

  • Peninsula (economy shipping): 1-7 business days
  • Peninsula (expedited shipping): 1-3 business days
  • Balearic Islands: 1-7 business days
  • Canary Islands, Ceuta and Melilla: 1-7 business days
  • Other countries in Europe: 5-10 business days

The products offered on the website will only be shipped to Europe. No shipments will be made outside the mentioned delivery area.

Shipping costs include handling and packaging costs, as well as postage costs. Handling charges have a fixed price, while transport charges may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will apply for each one individually. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items. The boxes are large and your items will be well protected.

Warranty

The material sold by Percuforum.com has a guarantee period of two years, as established by the European regulations of September 11, 2003 in its Law 23/2003 on Guarantees for the Sale of Consumer Goods, although they are excluded from this guarantee the damage, breakage and/or malfunction of those articles and products that have been subjected to irregular or improper use, or that due to their use have been subjected to excessive work loads: broken drumsticks due to strong and repetitive hitting against a metal ring, plates cracked after being hit hard on the edge, Flemish cajon tops sunk from putting weight on them, etc.


To make any claim, it is essential to keep the purchase invoice to be able to access the guarantee. We recommend that when you receive your order, you thoroughly check the packing box and write down any anomaly, deformity, blow or break that you see in the box on the delivery receipt from the transport agency. The claim period established by transport agencies is 24 hours from receipt of the order. Once this period has elapsed, it is not possible to make any claim for incidents in transport. This period of 24 hours refers exclusively to transport claims, it does not affect in any case the legal guarantee period of two years.

Remember that shipments are always insured against possible loss or deterioration within the first 24 hours from receipt of the merchandise.

A warranty period of 24 months is granted for new articles according to the legal provisions in force.

Defects or damage attributable to negligent or improper treatment or improper assembly or the use of unsuitable accessories or modifications of the original parts by the customer are excluded from the guarantee.

The warranty also does not extend to wear and tear.

If the customer accepts the merchandise or the object of the order knowing a defect, said defect will be excluded from the guarantee.

returns

Right of withdrawal for consumers and users

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify us:

Percuforum (Attention of Alfredo del Río Fortich

Address: Avda Estrellas 3 portal D, 1A. Parla (Madrid) CP:28983. Spain

Email: [email protected]

Contact phone: +34 633 332 068

Business hours: from 9:00 a.m. to 7:00 p.m.

Tax identification number: 53461422S

You also have the option of electronically completing and submitting the model withdrawal form or any other unequivocal declaration through our website.http://www.percuforum.com/formulario_desistimiento.pdf. If you resort to that option, we will notify you without delay in a durable medium (for example, by email) the receipt of said withdrawal.

Consequences of withdrawal

In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first. You must return or deliver the goods directly to us without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract.

The deadline will be considered met if you return the goods before the deadline has expired;

You must bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to the supply of goods made according to the specifications of the consumer and user or clearly personalized.

Withdrawal form template

(you only have to complete and send this form if you wish to withdraw from the contract)

– To the attention of

Percuforum

Address: Avda Estrellas 3 portal D, 1A. Parla (Madrid) CP:28983. Spain

Email: [email protected]

Contact phone: +34 633 332 068

I hereby inform you that I withdraw from my sales contract for the following property:

– Order received on:

– Name of the consumer and user:

– Address of the consumer and user:

– Signature of the consumer and user (only if this form is submitted on paper):

- Date:

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