Shipping & Returns
As a general rule, packages are sent via courier within 48 hours of receipt of payment.
The following shipping costs will apply:
- Spain (Peninsula): €6.50 small packages with reference "ORT". €10 for other cases. From €400, shipping is free
- Spain (Balearic Islands): €16 (price offered in small quantities of products with reference "ORT-") / €8.50 (in all other cases) / €50 (in all other cases)
- Spain (Canary Islands): €50 (price for 1 package) / €100 (in all other cases)
- Spain (Ceuta and Melilla): €20
- Portugal: €15.50
- Europe (France, Italy, Germany and the United Kingdom): €13 (price offered in small quantities of products with reference "ORT-") / €21.01 (in medium-sized products) and €30 in all other cases .
The delivery times from when the order is sent are indicated below
- Peninsula (economy shipping): 1-7 business days
- Peninsula (expedited shipping): 1-3 business days
- Balearic Islands: 1-7 business days
- Canary Islands, Ceuta and Melilla: 1-7 business days
- Other European countries: 5-10 business days
The products offered on the website will only be shipped to Europe. No shipments will be made outside the mentioned delivery area.
Shipping costs include handling and packaging costs, as well as postal costs. Handling charges have a fixed price, while transportation charges may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied to each one individually. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items. The boxes are large and your items will be well protected.
The material sold by Percuforum.com has a warranty period of two years, as established by the European regulations of September 11, 2003 in its law 23/2003 on the Sale of Consumer Goods Guarantee, although they are excluded from This guarantee damages, breakages and/or malfunctions of those articles and products that have been subjected to irregular or improper use, or that due to their use have been subjected to excessive workloads: broken drumsticks due to strong and repetitive hitting against a metal ring, cracked plates after being hit hard on the edge, Flemish drawer lids sunk from putting weight on top, etc.
To make any claim, it is essential to keep the purchase invoice in order to access the guarantee. We recommend that upon receipt of your order you carefully check the packing box and write down on the delivery receipt of the transport agency any anomaly, deformity, blow or breakage that you see in the box. The claim period established by transport agencies is 24 hours from receipt of the order. Once this period has elapsed, it is not possible to make any claim for incidents in transport. This 24-hour period refers exclusively to transport claims, it does not affect in any case the two-year legal guarantee period.
Remember that shipments are always insured against possible loss or deterioration within the first 24 hours from receipt of the merchandise.
A warranty period of 24 months is granted for new items according to the legal provisions in force.
Excluded from the warranty are defects or damage attributable to faulty or improper treatment or to improper assembly or the use of inappropriate accessories or modifications of the original parts by the customer.
The warranty also does not extend to wear and tear.
If the customer accepts the merchandise or the object of the order knowing a defect, said defect will be excluded from the guarantee.
Right of withdrawal for consumers and users
You have the right to withdraw from this contract within a period of 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
Personalized products cannot be returned according to Law 3/2014. If the fault is ours when customizing it, of course it will be possible to return and replace the personalized product.
To exercise the right of withdrawal, you must notify us:
Percuforum (Attention PERCUFORUM SL
Address: Calle Fuente nueva 3 portal 1 floor 1B. Parla (Madrid) CP: 28981. Spain
Contact telephone: +34 633 332 068
Opening hours: from 9:00 a.m. to 7:00 p.m.
Tax identification number: B13715487
You also have the option of completing and electronically sending the model withdrawal form or any other unequivocal statement through our website.http://www.percuforum.com/formulario_desistimiento.pdf. If you resort to this option, we will notify you without delay in a durable medium (for example, by email) the receipt of said withdrawal.
Consequences of withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.
We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first. You must return or deliver the goods directly to us without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract.
The term will be considered fulfilled if you return the goods before said term has expired;
You must bear the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
Exceptions to the right of withdrawal
The right of withdrawal will not be applicable to contracts that refer to the supply of goods made according to the specifications of the consumer and user or clearly personalized.
Withdrawal form model
(You should only fill in and send this form if you wish to withdraw from the contract)
– To the attention of
Address: Calle Fuente nueva 3 portal 1. Floor 1B. Parla (Madrid) CP: 28981. Spain
Contact telephone: +34 633 332 068
I hereby notify you that I withdraw from my contract of sale of the following property:
– Order received on:
– Name of the consumer and user:
– Address of the consumer and user:
– Signature of the consumer and user (only if this form is submitted on paper):